Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

An order takes approximately 2-3 days to be processed and is to be shipped within 7-15 business days.

What is your return policy? +

AtĀ EverCozy, we aim to process orders quickly so you receive your items as soon as possible. For this reason, we have a limited window for cancellations and refunds.

šŸ•’ Cancellation & Refund Window

Orders may beĀ cancelled or refunded within 2 business days of purchase,Ā only if the order has not yet entered processing.

Once processing has begun, we areĀ unable to cancel, return, or refund the order, as it is already being prepared for shipment.

šŸš« After Processing


  • We doĀ not accept returns or refundsĀ once an order has been processed or shipped UNLESS the product arrives damaged or defectedĀ 

  • We doĀ not offer refunds for change of mindĀ after processing begins

  • Delivery delays caused by couriers areĀ outside of our controlĀ and are not grounds for a refund

ā— Incorrect Orders

If you believe you placed an incorrect order, please contact usĀ immediatelyĀ within the 2-business-day window so we can assist before processing starts.

šŸ“© How to Request a Cancellation

To request a cancellation or refund, please contact us atĀ evercozyoodie@gmail.comĀ with your order number as soon as possible. Requests made after the 2-business-day window cannot be guaranteed.

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